Frequently asked questions

What is Bread Club?

Good bread. Every week. Less to think about. Choose your favourites, save up to 20%, and we’ll have them waiting at your chosen AP store.

What savings do I get?

• 1 item

  Save 10%

• 2 items

  Save 15%

• 3+ items

  Save 20%

Each product counts as one item, so a pack of four bagels counts as one. Savings are calculated separately for each weekly order.

How do payments work?

We don’t take payment when you join. You save a card, and we charge it around 48 hours before each collection. If a payment needs your attention, we’ll email you.

When is the weekly cutoff?

Changes need to be made at least 48 hours before collection. Inside 48 hours, your upcoming order and payment will still go ahead. Any changes, pauses or cancellations will apply after that order.

How do I change my bread or collection details?

Open your subscription in your account to change your bread, AP store, day or time. Check the change summary before saving. It tells you which collection your changes affect.

Can I have more than one subscription?

Yes. Choose add another subscription in your account for another collection day or AP store. Each one has its own weekly order and savings. If you’ve already started one, you can finish setting it up there.

How do I pause my order?

Open your subscription in your account and choose pause. Check when the pause starts before confirming. Any collection already past its weekly cutoff still goes ahead and remains payable.

How do I cancel?

Open your subscription in your account and choose cancel. Check when it takes effect before confirming. Any collection already past its weekly cutoff still goes ahead and remains payable.

Where do I collect?

Your account shows the AP store, address and time for your next collection. Give the team your name when you arrive. If we’ve emailed you that your order is on hold, follow the instructions in that email before coming to collect.

Why are some products only available from 9:00am?

Bagels and baguettes arrive with our later delivery. If either is in your weekly order, you’ll be offered collection times from 9:00am.

What if payment fails?

We’ll email you with what to do next. You may need to update your card or contact us at hello@apbakery.com.au. Updating your card does not take payment immediately. If we’ve asked you to contact us, please do so even after updating your card.

How do I get help?

Email hello@apbakery.com.au or reply to a Bread Club email. We’ll help with your account, payments or collection.